Shipping Return

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).

 1. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).

 2. The pickup will be arranged within 3 working days for the UAE.

 3. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.

Non-returnable Products.

Below is the list of the items that are not eligible for a return, replacement, or exchange:

 1. Personalized items that you requested to be designed especially for you. 

2. Products that have been fully assembled or have been requested with installation are not eligible for returns. ( Examples – ride-on toys, playpens, indoor/outdoor playsets).

3. Products that have been used or damaged by you, or are not in the same condition as you received them.

4. Products whose serial number has been tampered with or do not have a serial number. It may be misused or show signs of wear and tear even if it is within the warranty period.

5. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.
Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

Refund Policy

You will get a refund if the product(s) are returned, evaluated and found eligible for return.