Privacy Policy
How we use your information
How we obtain your information
Personal Information we require
All our registered users are asked to provide us with the following personal details:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address(es)
- Name/ Date of birth/ Gender of Child/ Children (if applicable)
Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it.
In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.
Other information we might collect
Masaraa and our third party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website.
We do not use this information to identify you personally and we may collect it even if you are not a registered masaraa user.
Cookies
Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and URL addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site IP Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Blocking cookies will mean that you are only able to use masaraa for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en Google services implemented on Masaraa: • Remarketing with Google AdSense • Google Display Network Impression Reporting • Demographics and Interests Reporting • DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. Why we collect this information We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent. We use cookies to assess which advertisements you access and which areas of the site are viewed the most. By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts, although you can chose to store information by saving your trolley or password.
Who do we share your information with?
We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentiality and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of masaraa or the safety of our users or to protect masaraa property rights.
We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.
Your Product Reviews
You can choose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a masaraa registered user. Your product reviews may be used in masaraa marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request. You have the option to can submit reviews anonymously.
Masaraa Community
As with product reviews, your comments and contributions to the masaraa community may be used by masaraa in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the masaraa community anonymously.
Information Security
The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers SSLs , which encrypt data when you log in or make a payment.
Your Information and your rights
لديك الحق لعرض جزء من أو كامل المعلومات التي نحتفظ بها عنك اذا اعلمتنا برغبتك بالكتابة الينا. كل ما عليك فعله هو ارسال رسالة الكترونية الى info@masaraa.com طالبا فيها تزويدك بمعلومات الموجودة عندنا وسوف نزودك بها. كما يمكنك تغيير كل تلك المعلومات كما هو موضح في الفقرة القادمة.
Your information, your rights
You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details. Changing your personal information on masaraa Once you change or revise your personal information on masaraa, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons.
To change or revise any of the personal :information we hold about you, just contact us info@masaraa.com
Conditions of Use
By joining and/or using masaraa, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a masaraa account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.
Opting Out
Masaraa users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way you are modifying your masaraa account settings, rather than canceling your membership.
If you wish to cancel your masaraa account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be canceled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. Contact Information Please reach out to us by email info@masaraa.com. We will aim to respond to all emails within 48 hours or sooner. Thank you for your patience and understanding.
Security Policy
Masaraa (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments. We are always here to answer any questions you might have about security. Just contact us if you have any questions or concerns that haven’t been answered by this document.
Log in Details
Whenever you log in or make a payment on masaraa, we employ Secure Socket Layers Secure Socket Layers (SSLswhich encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details.
Privacy
All the personal information we hold about you is stored on secure servers
Payment Security
Whilst your payment is being authorized, look out forhttpin the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer SSLs protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details.
We have also introduced secure code services for customers using Visa and Mastercard to shop on masaraa.
Phishing and Internet Fraud
Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have received is in fact from masaraa, please contact our Customer Service Team before replying, so we can confirm that the email was in fact sent by us.
الكوكيز Cookies
Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on masaraa and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies
